Frequently Asked Question

The Collector Service fails, with the error below being recorded in the windows system event log. Why ?
Last Updated 2 years ago

This Bug may occur in versions of the Collector Service prior to V1.61.130 the bug has been in fixed in version V1.61.130.

Error Description

Application: ProcessVue Collector Service.exe

Framework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.

Exception Info: System.Security.SecurityException

Stack:

at System.Diagnostics.EventLog.FindSourceRegistration(System.String, System.String, Boolean, Boolean)

at System.Diagnostics.EventLog.SourceExists(System.String, System.String, Boolean)

at System.Diagnostics.EventLog.SourceExists(System.String)

at ProcessVueGeneralLibrary.SystemEventLog.WriteToEventLog(ProcessVueGeneralLibrary.ProcessVueEventLogEntryType, Int32, Int32, System.String, System.String, System.String, System.String)

at ᝏ.ᜀ(ProcessVueGeneralLibrary.ProcessVueEventLogEntryType, Int32, System.String, System.String, System.String, System.String)

at ᝏ.ᜀ(ProcessVueGeneralLibrary.ProcessVueEventLogEntryType, System.String, System.String, System.String, System.String)

at ᝏ.ᜆ()

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Threading.ThreadHelper.ThreadStart()



There is an issue where the collector service could fail if the account running the collector service doesn’t have sufficient privileges to write to the windows event log.



Resolution:

Grant the account local admin rights.

How do I do this?

First find out which account the ‘ProcessVue Data Collector’ Service is running in.



  1. Right Click ‘Windows Start’.
  2. Select ‘Computer Management’.
  3. If a ‘User Access Control’ prompt appears select ‘Yes’.
  4. Select ’Services and Applications’ then ‘Services’.
  5. In the middle pane locate the ‘ProcessVue Data Collector’ service.
  6. In the ‘Logged on as’ column the ‘Account’ running the service will be displayed.
Now grant that account ‘Local Admin Privileges’.

  1. On the pane to the left select ‘Local Users and Groups’, then select ‘Users’.
  2. Right click on the account to be given local admin rights and select ‘Properties’.
  3. Select the ‘Member of:’ tab, then select ‘Add’.
  4. Select ‘Advanced’, then ‘Find Now’.
  5. Select ‘Administrators’ from the list, then ‘ok’.
  6. Administrators’ should now be added to ‘Member of:’ list.
  7. Select ‘Apply’ then ‘ok


The account has now been given ‘Local Admin Rights’ and errors should now be recorded in the windows application event log.

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