Frequently Asked Question

How to update AutoSave license when server has no Internet connection
Last Updated 4 years ago

Typically, a license needs updating when renewing ESS or license configuration has changed, for example when adding new type of plugin. Also, when server configuration or IP address is changed, license will become invalid and would require to perform the same steps to get system up and running again.

To update a license please login to AutoSave Server machine and launch AutoSave Broker application:

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If not already selected, open License Information tab. Make sure that Broker Network Configuration is set as below:

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Click Gather Data button to retrieve server information. When presented with login dialogue, enter credentials of an AutoSave user with administration rights:

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Once information is retrieved, click on Export Data button and save the license request file to a known location on a disk or memory stick:

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Email this file as an attachment to broker@mdtsoft.com from any computer or mobile phone, preferably with you contact details in the body:

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In a few minutes you should receive and automated reply with your new license. Save this license onto a disk and copy over to the AutoSave server.

Launch AutoSave Broker on the server again and this time click on Import Data button. When asked, browse to the new license file you've just received and click Open:

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Finally, click Install License button to activate new license. You should be presented with a message that license is successfully installed:

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Click OK and close the AutoSave Broker.

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